Without assurance measures in place, firms cannot be confident that they are treating their customers fairly and delivering good outcomes.
Standards for all: Delivering good outcomes regardless of size: Part 2: Assurance Read More >
Without assurance measures in place, firms cannot be confident that they are treating their customers fairly and delivering good outcomes.
This thought piece looks at the importance of culture within firms as it relates to the Contingent Reimbursement Model Code for Authorised Push Payment Scams (the CRM Code).
Culture and the CRM Code: why culture matters to good outcomes Read More >
This thought piece looks at the importance of culture within firms as it relates to the Contingent Reimbursement Model Code for Authorised Push Payment Scams (the CRM Code).
The industry-supported Contingent Reimbursement Model
Why the CRM Code’s protections are here to stay Read More >
The industry-supported Contingent Reimbursement Model
In this new series of
A Day in the Life – Compliance Manager Read More >
In this new series of
Registered firms only This content
Identifying challenges: supporting those with non-standard identification Read More >
Registered firms only This content
The first part of our
Standards for all: Delivering good outcomes regardless of size. Part 1: Governance Read More >
The first part of our
In the wake of the
Turning a corner – joint IFT and LSB report Read More >
In the wake of the
In the face of a complex regulatory landscape, ensuring good customer outcomes is vital for financial services firms, no matter their size. Read the start of our latest series to find out how this is possible via our Codes and Standards here.
Standards for all: delivering good outcomes regardless of size Read More >
In the face of a complex regulatory landscape, ensuring good customer outcomes is vital for financial services firms, no matter their size. Read the start of our latest series to find out how this is possible via our Codes and Standards here.
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why, in today’s fast-paced environment, keeping it simple with communications can hold the key to customer engagement in financial services.
Keeping it simple: the fight against jargon and unsuitable comms Read More >
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why, in today’s fast-paced environment, keeping it simple with communications can hold the key to customer engagement in financial services.
