Press releases

Review of Effective Warnings provision of the CRM Code published by the LSB

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Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Review of Effective Warnings provision of the CRM Code published by the LSB Read More >

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Industry guidance on the Access to Banking Standard published by the LSB

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We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.

Industry guidance on the Access to Banking Standard published by the LSB Read More >

We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers

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We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers Read More >

We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending

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The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending Read More >

The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

Review of the CRM Code

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The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of the CRM Code Read More >

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of approach to reimbursement of customers summary report published by the LSB

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We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.

Review of approach to reimbursement of customers summary report published by the LSB Read More >

We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.