Press releases

LSB issues warning to CRM Code signatories over Authorised Push Payment (APP) scams

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Today, we have launched a report assessing signatory firms’ progress against the CRM Code, specifically their approach to the reimbursement of customers who have fallen victim to APP fraud.

LSB issues warning to CRM Code signatories over Authorised Push Payment (APP) scams Read More >

Today, we have launched a report assessing signatory firms’ progress against the CRM Code, specifically their approach to the reimbursement of customers who have fallen victim to APP fraud.

Review of the Access to Banking Standard

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Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.

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Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.

Updates to the CRM Code published by the LSB

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Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.

Updates to the CRM Code published by the LSB Read More >

Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.

The LSB launches revised Standards of Lending Practice for personal customers

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Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.

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Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.

The LSB’s Business Plan & Budget 2021/22

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We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.

The LSB’s Business Plan & Budget 2021/22 Read More >

We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.

Azzurro Associates becomes an interim registered firm to the Standards of Lending Practice for business customers

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Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.

Azzurro Associates becomes an interim registered firm to the Standards of Lending Practice for business customers Read More >

Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.