Governance underpins everything a firm […]
Standards for all: Delivering good outcomes regardless of size. Part 1: Governance Read More >
Governance underpins everything a firm
We are delighted to welcome
Welcome to the new LSB website Read More >
We are delighted to welcome
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Mental Health Awareness Week – using nature to nurture wellbeing Read More >
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Standards for all: delivering good outcomes regardless of size Read More >
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
Keeping it simple: the fight against jargon and unsuitable comms Read More >
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
Authorised Push Payment (APP) fraud
The power of prevention in the fight against APP fraud Read More >
Authorised Push Payment (APP) fraud
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
LSB Insights: credit and essential spending Read More >
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
The customer journey in a digital world: part two Read More >
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.
The customer journey in a digital world: new thought piece Read More >
In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.
