Blogs & thought pieces

Mental Health Awareness Week – using nature to nurture wellbeing

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This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.

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This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.

Standards for all: delivering good outcomes regardless of size

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In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda. 

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In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda. 

Keeping it simple: the fight against jargon and unsuitable comms

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Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.

Keeping it simple: the fight against jargon and unsuitable comms Read More >

Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.

LSB Insights: credit and essential spending

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What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

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What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

The customer journey in a digital world: part two

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How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

The customer journey in a digital world: part two Read More >

How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

The customer journey in a digital world: new thought piece

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In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

The customer journey in a digital world: new thought piece Read More >

In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

2020: The Year in Insight

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This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.

2020: The Year in Insight Read More >

This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.