Inclusion in Business Banking & Credit: disability and other access needs, report launched
A report launched by the […]
A report launched by the
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LSB welcomes updated branch closure guidance
The LSB welcomes the updated
LSB welcomes updated branch closure guidance Read More >
The LSB welcomes the updated
Ensuring good customer outcomes when outsourcing – speech
LSB Chief Executive, Emma Lovell,
Ensuring good customer outcomes when outsourcing – speech Read More >
LSB Chief Executive, Emma Lovell,
People, priorities and prevention: tackling the cost-of-living crisis – speech
LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.
People, priorities and prevention: tackling the cost-of-living crisis – speech Read More >
LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.
Money management and the cost-of-living crisis
Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.
Money management and the cost-of-living crisis Read More >
Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.
Ken Scott named next Chair of the Lending Standards Board
Mr Scott’s career includes extensive financial services experience, including work with vulnerable customers
Ken Scott named next Chair of the Lending Standards Board Read More >
Mr Scott’s career includes extensive financial services experience, including work with vulnerable customers
Review of adherence to the CRM Code published by the LSB
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Review of adherence to the CRM Code published by the LSB Read More >
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice Read More >
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Digital provider Atom bank achieves full registration to the business Standards
Digital provider Atom bank has become the latest financial services firm to commit to the Standards of Lending Practice for business customers
Digital provider Atom bank achieves full registration to the business Standards Read More >
Digital provider Atom bank has become the latest financial services firm to commit to the Standards of Lending Practice for business customers
Podcast feature – How to Lend Money to Strangers
We are excited to share
Podcast feature – How to Lend Money to Strangers Read More >
We are excited to share