Money management and the cost-of-living crisis – summary
In August, we released a […]
Money management and the cost-of-living crisis – summary Read More >
In August, we released a
All
Culture and QA: checking for best practice – summary
In August, we released the
Culture and QA: checking for best practice – summary Read More >
In August, we released the
Inclusion in Business Banking & Credit: disability and other access needs, report launched
A report launched by the
A report launched by the
LSB welcomes updated branch closure guidance
The LSB welcomes the updated
LSB welcomes updated branch closure guidance Read More >
The LSB welcomes the updated
Ensuring good customer outcomes when outsourcing – speech
LSB Chief Executive, Emma Lovell,
Ensuring good customer outcomes when outsourcing – speech Read More >
LSB Chief Executive, Emma Lovell,
People, priorities and prevention: tackling the cost-of-living crisis – speech
LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.
People, priorities and prevention: tackling the cost-of-living crisis – speech Read More >
LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.
Money management and the cost-of-living crisis
Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.
Money management and the cost-of-living crisis Read More >
Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.
Ken Scott named next Chair of the Lending Standards Board
Mr Scott’s career includes extensive financial services experience, including work with vulnerable customers
Ken Scott named next Chair of the Lending Standards Board Read More >
Mr Scott’s career includes extensive financial services experience, including work with vulnerable customers
Review of adherence to the CRM Code published by the LSB
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Review of adherence to the CRM Code published by the LSB Read More >
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice Read More >
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.