Olivia Bamber

People, priorities and prevention: tackling the cost-of-living crisis – speech

LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.

People, priorities and prevention: tackling the cost-of-living crisis – speech Read More >

LSB Head of Insight and Engagement, Anna Roughley, recently spoke at the Collaboration Network Conference in Manchester, on the priorities for ensuring good customer outcomes during the cost-of-living crisis.

Money management and the cost-of-living crisis

Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.

Money management and the cost-of-living crisis Read More >

Our new long read provides considerations for how registered firms can support their customers, particularly during the pre-arrears stage when there is an increased risk of financial difficulties.

Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice

As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.

Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice Read More >

As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.