Olivia Bamber

Updates to CRM Code made by the LSB

The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.

Updates to CRM Code made by the LSB Read More >

The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.

Ipsum Capital prioritises customer outcomes with interim registration to the LSB’s business Standards

Ipsum Capital Holdings Limited have been named as an interim registered firm to the Standards of Lending Practice for business customers.

Ipsum Capital prioritises customer outcomes with interim registration to the LSB’s business Standards Read More >

Ipsum Capital Holdings Limited have been named as an interim registered firm to the Standards of Lending Practice for business customers.

Update on Indigo Michael Limited registration

As of the 9 January 23, Indigo Michael Limited (trading as Tappily and SafetyNet) entered administration, and will therefore not be accepting applications for loans from new customers from this date.

Update on Indigo Michael Limited registration Read More >

As of the 9 January 23, Indigo Michael Limited (trading as Tappily and SafetyNet) entered administration, and will therefore not be accepting applications for loans from new customers from this date.

Aftercare, not an afterthought

By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.

Aftercare, not an afterthought Read More >

By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.

The Last Resort: identifying and supporting victims of illegal lending

Over a million people are estimated to be borrowing from illegal lenders, the impact of which can be hugely harmful to victims’ finances, mental health and personal lives. Banks, lenders, and debt collection agencies are extremely likely to come into contact or serve customers who are victims of illegal money lending.

The Last Resort: identifying and supporting victims of illegal lending Read More >

Over a million people are estimated to be borrowing from illegal lenders, the impact of which can be hugely harmful to victims’ finances, mental health and personal lives. Banks, lenders, and debt collection agencies are extremely likely to come into contact or serve customers who are victims of illegal money lending.

Memorandum of Understanding between the LSB and PSR published

We have today published a Memorandum of Understanding with Payments Systems Regulator (PSR), demonstrating our joint commitment to a collaborative working relationship.

Memorandum of Understanding between the LSB and PSR published Read More >

We have today published a Memorandum of Understanding with Payments Systems Regulator (PSR), demonstrating our joint commitment to a collaborative working relationship.