Olivia Bamber

Blog: The power of shared experience and local lockdowns

/

With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

Blog: The power of shared experience and local lockdowns Read More >

With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers

/

We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers Read More >

We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending

/

The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending Read More >

The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

Life after lockdown – supporting case studies and guidance notes

/

As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.

Life after lockdown – supporting case studies and guidance notes Read More >

As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.

Review of the CRM Code

/

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of the CRM Code Read More >

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.