Olivia Bamber

Let’s talk about keeping your money safe – Talk Money Week

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This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.

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This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.

Industry guidance on the Access to Banking Standard published by the LSB

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We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.

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We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.

Blog: The power of shared experience and local lockdowns

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With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

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With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers

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We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers Read More >

We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending

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The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending Read More >

The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.

Life after lockdown – supporting case studies and guidance notes

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As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.

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As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.