Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
Call for Input for the CRM Code issued by the LSB Read More >
Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
Thank you to everyone who attended and contributed to our virtual Emerging Risk Forum yesterday. Bringing together compliance professionals from registered and non-registered firms across the industry, the Forum created a space for insightful discussions on emerging risks and how best to prepare for them.
Emerging Risk Forum March 2021 Read More >
Thank you to everyone who attended and contributed to our virtual Emerging Risk Forum yesterday. Bringing together compliance professionals from registered and non-registered firms across the industry, the Forum created a space for insightful discussions on emerging risks and how best to prepare for them.
We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.
The LSB’s Business Plan & Budget 2021/22 Read More >
We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.
We have published a summary report of the Effectiveness Review of the Credit Card Market Studies Voluntary Remedies.
LSB Publishes Effectiveness Review of the Credit Card Market Studies Voluntary Remedies Read More >
We have published a summary report of the Effectiveness Review of the Credit Card Market Studies Voluntary Remedies.
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
LSB Insights: credit and essential spending Read More >
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.
Upcoming Emerging Risk Forum Read More >
Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
The customer journey in a digital world: part two Read More >
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.
Response to Government support schemes for SMEs Read More >
We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.
As part of our review of the CRM Code, we have published a roadmap outlining the upcoming activity we will be undertaking in 2021.
CRM Code review roadmap published by the LSB Read More >
As part of our review of the CRM Code, we have published a roadmap outlining the upcoming activity we will be undertaking in 2021.
Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.
Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.
