The power of prevention in the fight against APP fraud
Authorised Push Payment (APP) fraud […]
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Authorised Push Payment (APP) fraud
The LSB launches revised Standards of Lending Practice for personal customers
Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.
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Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.
Call for Input for the CRM Code issued by the LSB
Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
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Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
Emerging Risk Forum March 2021
Thank you to everyone who attended and contributed to our virtual Emerging Risk Forum yesterday. Bringing together compliance professionals from registered and non-registered firms across the industry, the Forum created a space for insightful discussions on emerging risks and how best to prepare for them.
Emerging Risk Forum March 2021 Read More >
Thank you to everyone who attended and contributed to our virtual Emerging Risk Forum yesterday. Bringing together compliance professionals from registered and non-registered firms across the industry, the Forum created a space for insightful discussions on emerging risks and how best to prepare for them.
The LSB’s Business Plan & Budget 2021/22
We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.
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We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.
LSB Publishes Effectiveness Review of the Credit Card Market Studies Voluntary Remedies
We have published a summary report of the Effectiveness Review of the Credit Card Market Studies Voluntary Remedies.
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We have published a summary report of the Effectiveness Review of the Credit Card Market Studies Voluntary Remedies.
LSB Insights: credit and essential spending
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
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What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
Upcoming Emerging Risk Forum
Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.
Upcoming Emerging Risk Forum Read More >
Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.
The customer journey in a digital world: part two
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
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How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
Response to Government support schemes for SMEs
We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.
Response to Government support schemes for SMEs Read More >
We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.