Turning a Corner – joint LSB and IFT report launched
Coronavirus and the steps taken […]
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Coronavirus and the steps taken
LSB issues warning to CRM Code signatories over Authorised Push Payment (APP) scams
Today, we have launched a report assessing signatory firms’ progress against the CRM Code, specifically their approach to the reimbursement of customers who have fallen victim to APP fraud.
LSB issues warning to CRM Code signatories over Authorised Push Payment (APP) scams Read More >
Today, we have launched a report assessing signatory firms’ progress against the CRM Code, specifically their approach to the reimbursement of customers who have fallen victim to APP fraud.
Review of the Access to Banking Standard
Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.
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Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.
Mental Health Awareness Week – using nature to nurture wellbeing
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
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This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
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In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Keeping it simple: the fight against jargon and unsuitable comms
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
Keeping it simple: the fight against jargon and unsuitable comms Read More >
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
Updates to the CRM Code published by the LSB
Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.
Updates to the CRM Code published by the LSB Read More >
Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.
The power of prevention in the fight against APP fraud
Authorised Push Payment (APP) fraud
The power of prevention in the fight against APP fraud Read More >
Authorised Push Payment (APP) fraud
The LSB launches revised Standards of Lending Practice for personal customers
Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.
The LSB launches revised Standards of Lending Practice for personal customers Read More >
Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.