The success of the UK financial services sector depends on trust and confidence. Customers need to know that their relationship with their financial services provider will always lead to outcomes that are right for them. The LSB exists to enable these outcomes, using pioneering Standards and Codes to deliver the protections consumers and businesses need.
Amid an evolving regulatory landscape, we are evolving too.
Ahead of the publication of our full strategy and delivery plan later this year, we have now published a summary of our Strategic Plan for 2024-27, which outlines how we will work towards our mission of challenging financial services providers to deliver better customer outcomes.
You can read our Strategic Plan Summary here.
