We want to understand the current landscape, risks, and challenges for personal customers and consider how registered firms might take these into account to deliver good outcomes. With this in mind, we are re-establishing a bi-annual forum to engage with key organisations within the personal customer space. The purpose is for the group to share insights and industry knowledge that may ultimately contribute to our work and the better treatment of personal customers.
The meeting will be held on 28 September 2022, from 1.00pm – 2:30pm via Zoom, and will comprise of two parts; an overview and update from the LSB, followed by a working session in which participants will share insights and industry knowledge relating to topics including the cost-of-living crisis; changes in the way customers are accessing and using credit; regulatory changes; and inclusion.
