Standards and Codes

Our Standards and Codes drive fair treatment for consumers and SMEs, building trust between firms and their customers.

What are the Standards and Codes?

We drive fair customer outcomes through setting best practice standards and independent, rigorous monitoring of our registered firms’ application of the Standards and Codes for which we are responsible. 

Our Standards and Codes go beyond the requirements of statutory regulation. Providing a best practice and robust framework in which to deliver good customer outcomes, in many instances where there is no other regulation or protection for consumers and SMEs, and importantly, collectively drive-up industry standards.

The LSB’s Standards and Codes cover the following areas:

  • Standards of Lending Practice for business customers
  • Standards of Lending Practice for business customers – asset finance

In Spring 2025, the LSB will be launching a new Access to Financial Services for Ethnic Minority-Led Businesses Code.

Read more about, and download, the Standards and Codes below. Registered firms can also download the Information for Practitioners and relevant Guidance. Contact our Insight team for support in embedding the Standards and Codes.

Consumers

Standards & Codes

Standards of Lending Practice: business customers

Standards of Lending Practice: business customers – asset finance

Access to Financial Services for Ethnic Minority-led Businesses Code

Standards of Lending Practice: personal customers 2016-2025